Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What is the average shipping time for furniture and decor?
Standard shipping typically takes 5-7 business days. For larger furniture items, delivery may take 10-14 business days depending on your location and the white-glove service requirements.
Do you offer a return policy for home goods?
Yes, we offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture is non-refundable.
How can I track my Teppana order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and interest-free installment plans via Affirm.
Are your materials sustainably sourced?
At Teppana, we prioritize the planet. 80% of our wood products are FSC-certified, and we use recycled textiles and non-toxic dyes in all of our rug and upholstery collections.
Do you provide assembly services for larger items?
Many of our larger furniture pieces include an optional 'Pro-Assembly' add-on at checkout. If selected, a professional team will deliver, assemble, and remove all packaging from your home.